Last updated: 16 August 2026
MedPro Training respects your privacy and is committed to handling personal information responsibly and securely. This policy explains how we collect, use, store and disclose personal information.
- Information We Collect
We may collect information such as:
• Your name, address, telephone number and email address
• Date of birth and identification details when required for enrolment
• Unique Student Identifier (USI), where applicable
• Course enrolment, attendance, assessment and certification information
• Payment and transaction information
• Employment or organisation details
• Medical, accessibility or support information that you voluntarily provide and that is reasonably required for safe course participation
• Website enquiries, correspondence, feedback and complaints
- How We Collect Information
We may collect personal information:
• Directly from you through booking, enrolment, enquiry or feedback forms
• By telephone, email or in person
• Through our website, payment providers or booking systems
• From an employer or organisation booking training on your behalf
• Through our partnered Registered Training Organisation, where applicable
- Why We Collect Information
We collect and use personal information to:
• Process course enquiries, bookings and enrolments
• Deliver training and assessment services
• Verify identity and issue certificates or Statements of Attainment
• Communicate course information, reminders and updates
• Process payments and maintain business records
• Meet legal, regulatory and Registered Training Organisation requirements
• Manage complaints, feedback, safety concerns and support needs
• Improve our services and website
Where practicable, you may make a general enquiry without identifying yourself. However, identification may be required to enrol in a course, complete an assessment or receive certification.
- Disclosure of Information
We may disclose relevant personal information to:
• Our partnered Registered Training Organisation
• Trainers, assessors and authorised administrative personnel
• Government departments, regulators or authorised reporting bodies where required
• Payment, website, email, booking and information-technology service providers
• Your employer or organisation where it arranged and paid for your training, subject to applicable requirements and consent
• Other parties where you have consented or where disclosure is required or authorised by law
We do not sell or rent personal information.
- Overseas Storage or Disclosure
Some third-party technology providers used for website hosting, email, payment processing or data storage may operate or store information outside Australia. The countries involved may vary depending on the provider’s systems and service arrangements. We take reasonable steps when selecting and using service providers to protect personal information.
- Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be stored electronically or in secure physical records.
We retain information only for as long as it is required for business, legal, regulatory and training-record obligations. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
- Website and Cookies
Our website may use cookies and similar technologies to support website functionality and understand how visitors use the site. You can control cookies through your browser settings, although disabling them may affect some website functions.
Our website may contain links to third-party websites. MedPro Training is not responsible for the privacy practices of those websites.
- Marketing Communications
We may send course information or promotional communications where you have consented or where permitted by law. You may unsubscribe at any time by using the unsubscribe option provided or contacting us.
- Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request. In some circumstances, access may be restricted where permitted or required by law.
- Privacy Complaints
If you believe your personal information has been mishandled, please contact us with details of your concern. We will acknowledge and investigate your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
- Changes to This Policy
We may update this Privacy Policy when our services, legal obligations or information-handling practices change. The latest version will be published on our website with the date of the update.
- Contact Us
MedPro Training
Email: booking@medprotrainingsa.com.au
Website: www.medprotrainingsa.com.au