Last updated: 16 August 2026
MedPro Training understands that circumstances can change. This policy explains the conditions applying to cancellations, transfers, non-attendance and refunds.
- Individual Course Cancellations
If you cancel your booking:
• Seven or more calendar days before the course: Full refund or transfer to another available course date.
• Three to six calendar days before the course: 50% refund or transfer to another available course date.
• Less than three calendar days before the course: No refund. A transfer may be considered at MedPro Training’s discretion.
• Failure to attend: No refund or transfer will normally be provided.
Cancellation requests must be submitted by email to booking@medprotrainingsa.com.au.
- Course Transfers
A participant may request to transfer their booking to another available course date.
• Transfer requests received at least three calendar days before the course will be accepted without a transfer fee.
• Only one complimentary transfer is permitted per booking.
• Additional or late transfer requests may incur a reasonable administration fee.
• A transferred booking is not eligible for a change-of-mind refund.
Bookings may be transferred to another person before the course begins, provided the replacement participant meets all course entry and identification requirements.
- Illness or Exceptional Circumstances
If you cannot attend because of illness, injury, bereavement or another exceptional circumstance, please contact MedPro Training as soon as possible.
We may offer a transfer, credit or refund after considering the individual circumstances. Supporting documentation may be requested.
- Late Arrival
Participants must arrive by the advised registration time. Late arrival may prevent a participant from completing mandatory course requirements.
If a participant cannot join or complete the course because of late arrival, a refund will not normally be provided. A transfer may be offered at MedPro Training’s discretion.
- Course Entry and Completion Requirements
Participants are responsible for reviewing and meeting all published course requirements, including identification, online learning, practical assessment, language, literacy, physical or prerequisite requirements.
A refund will not normally be provided where a participant cannot commence or complete training because they:
• Did not provide the required identification or Unique Student Identifier
• Did not complete required pre-course learning
• Did not meet a disclosed prerequisite or course requirement
• Chose not to participate in required assessment activities
• Was removed because of unsafe, threatening or seriously disruptive behaviour
This does not limit rights available under Australian Consumer Law.
- Cancellation or Rescheduling by MedPro Training
MedPro Training may need to cancel or reschedule a course because of insufficient enrolments, trainer illness, venue problems, safety concerns or circumstances outside our reasonable control.
If MedPro Training cancels a course and cannot provide a suitable replacement within a reasonable time, participants may choose:
• A transfer to another available course date
• A credit for future training
• A full refund of the course fee paid
MedPro Training is not responsible for indirect costs such as travel, accommodation, lost wages or other expenses, except where required by law.
- Group and Workplace Bookings
Different cancellation conditions may apply to private, workplace or group bookings and will be stated in the applicable quotation or booking confirmation.
Unless otherwise agreed:
• Ten or more business days’ notice: Full refund or rescheduling
• Five to nine business days’ notice: 50% of the agreed fee may be payable
• Fewer than five business days’ notice: The full agreed fee may be payable
Any reasonable, non-refundable expenses already incurred for venue hire, travel, accommodation, equipment or third-party services may also be payable where disclosed.
- Refund Processing
Approved refunds will be returned to the original payment method wherever possible.
Please allow approximately seven to ten business days after approval for the refund to be processed. Financial institutions may require additional processing time.
- Partnered Training
Some nationally recognised courses may be delivered in partnership with a Registered Training Organisation. Additional enrolment, assessment, certification and refund conditions imposed by the partnering RTO may apply and will be communicated where relevant.
- Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.
If a service does not meet an applicable consumer guarantee, you may be entitled to a remedy such as a repeat service, replacement service or refund, depending on the circumstances.
- Contact Us
To request a cancellation, transfer or refund, contact:
MedPro Training
Email: booking@medprotrainingsa.com.au
Website: www.medprotrainingsa.com.au